Privacy Policy

1. Introduction

PILRS, Inc. ("PILRS," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when using our Services, including:

• Name, email address, and phone number
• Company name and job title
• Billing address and payment information
• Account credentials (username and password)
• Any other information you choose to provide

2.2 Construction Project Data

When you upload construction plans and documents to our platform, we collect:

• Architectural and engineering drawings (PDFs, CAD files)
• Project specifications and scope documents
• Material takeoffs and quantity estimates
• Project metadata (names, addresses, dates)

2.3 Automatically Collected Information

When you access our Services, we automatically collect certain information, including:

• Device information (type, operating system, browser)
• IP address and geographic location
• Usage data (pages visited, features used, time spent)
• Referring URLs and search terms

3. How We Use Your Information

We use the collected information for various purposes:

• Service Delivery: To provide, maintain, and improve our construction estimating services
• Account Management: To create and manage your account, process payments, and provide customer support
• Communication: To send service updates, newsletters, and marketing communications (with your consent)
• Analytics: To understand how users interact with our Services and improve user experience
• Security: To detect, prevent, and address technical issues and protect against fraud
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in operating our Services (hosting, payment processing, analytics)
• Business Partners: With partners who provide complementary services, only with your consent
• Legal Requirements: When required by law or to protect our rights, safety, or property
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their direct marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your information:

• 256-bit SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• SOC 2 Type II certified infrastructure
• Regular security audits and penetration testing
• Multi-factor authentication for user accounts
• Role-based access controls for employees

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Opt-Out: Opt out of marketing communications
• Restriction: Request restriction of processing

To exercise these rights, please contact us at privacy@pilrs.com.

6.1 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt-out of the sale of personal information. PILRS does not sell personal information.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements (with consent)
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements

Construction project data is retained for the duration of your subscription plus 90 days. You may request earlier deletion by contacting us.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy regularly.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

PILRS, Inc.
Attn: Privacy Team
509 Beale Street
San Francisco, CA 94105
Email: privacy@pilrs.com
Phone: +1 (415) 580-3000